FAQ – Learning & Development

1. How do I know what level of course is right for me?

If you are unsure as to what level of course you require, you can call us to discuss and we’ll do our best to help. You can contact our Learning & Development Team on 0191 581 1000 or email l&d@aspen-wolf.com for free advice.

2. Who is the awarding body?

The logo of the awarding body will appear on your certificate. Aspen Wolf is an accredited training centre with the following awarding bodies:

  • Chartered Institute of Environmental Health (CIEH)
  • Highfield Awarding Body for Compliance (HABC)
  • Qualsafe Awards (QA)

3. How can I book a course?

You can book a place or make a group booking by contacting us on 0191 581 1000 or email us at l&d@aspen-wolf.com

4. Do I need to bring anything along to the course?

The only thing you need to bring with you will be a form of identification; either a Driving Licence, Passport or a signed Bank card.

5. Will I receive a certificate for the course?

A certificate will be issued by the relevant awarding body, upon successful completion of an accredited course.

An in-house certificate of attendance will be issued for non-accredited courses.

6. How long will it take for my certificate to arrive?

Usually, we would advise you to allow up to eight weeks for your certificate to arrive, but 9 times out of 10 it will be here sooner.

7. How can I appeal my results or make a complaint?

You can request a copy of our appeals or complaints procedures by emailing us at l&d@aspen-wolf.com or by writing to us. All requests must be in writing.

8. How long is my certificate valid for?

Generally, all certificates are valid for 3 years and should be renewed before the expiry date on the certificate.

It is recommended, however, that after completing a First Aid at Work course you attend an annual skills update every year and then complete a 2 day refresher course before the expiry date of your certificate. If your certificate has expired you will be required to retake the full 3 day First Aid at Work course again.

Some certificates do not have an expiry date but it is still recommended that you attend a refresher course after 3 years. We would always recommend that you attend some form of refresher training in order to keep your skills up to date and to keep up to date with legislation.



FAQ – Talent Acquisition

1. What do I need to bring with me when I come in to register?

Your current C.V (if not already submitted), your bank details, your national insurance number and contact details for two work references.

You also need to supply us with a two forms of ID; a passport or a full birth certificate (large birth certificate showing names of both parents) and a bank statement or utility bill showing your home address.

Without your ID, we will be unable to put you out to work in any of our contracts.

2. Will I be paid weekly or monthly?

Your wage will be paid into your bank weekly, on a Friday.

3. Do I need to work a week in hand?

No, you will be paid a week in arrears. Any hours that you work in Week 1 will be paid on the Friday of Week 2. Week 2’s hours will be paid in Week 3 and so on.

4. What happens if I need to ring in sick?

You must ring the office as early as possible before you are due at work to inform us and you should also ring your Team Leader.

Failure to do so could risk your contract being terminated.

5. My tax code is incorrect; can you change it for me?

Unfortunately not. This is something that you would need to speak to HMRC about personally; we cannot speak to them for you. You can contact HMRC on 0300 200 3300.

6. I need to change my bank details; can I do it over the ‘phone?

You should really come into the office to do this as you will need to complete and sign a Change of Details form.

7. What if I am not enjoying the work in the assignment?

All we ask is that you complete your shift for the day, then contact us; that way we will be more than happy to try to find you alternative work.

Please do not leave the assignment without speaking to us first.


Get in Touch

0191 581 1000


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